# Troubleshooting > Quick fixes for the most common FlashBoards problems. Source: https://flashboards.yaroflasher.com/docs/reference/troubleshooting Last verified: 2026-10-24 (checked against FlashBoards app build 8299930841d7) Open the question that matches your problem. ![Settings, FFmpeg & Media tab, with the FFmpeg Diagnostics panel](https://media.yaroflasher.com/docs/media/troubleshooting-ffmpeg-diagnostics.w1400.d7c57137.webp) ## A run shows Not saved yet The run finished and was charged (or its billing is still being confirmed), but its file couldn't be saved to your board. The result is kept. Click **Retry** on the placeholder. If it reads **Not saved: storage full**, click **Free up space** to open **Settings → Health** and make room first. You can also get the file from **Settings → Generation History**. See [History and errors](https://flashboards.yaroflasher.com/docs/generation/history-and-errors.md#not-saved-yet). ## My boards or media disappeared Local boards are saved in your browser. They can vanish if you cleared site data, used a private window, or switched browser or device. Check the browser and profile you used before. Recent generations may still be in **Settings → Generation History**. To avoid this, export boards regularly; see [Storage](https://flashboards.yaroflasher.com/docs/boards/storage.md). ## I see Settings (or Model parameter edits) are only saved for this session Your browser refused to save the change. It works until you close the tab. Keep the tab open, allow site data for FlashBoards or free up storage, then change a setting (or a model parameter) again to retry. Don't clear site data: it can delete local boards. See [Storage](https://flashboards.yaroflasher.com/docs/boards/storage.md). ## I see Browser storage may not persist between sessions Your browser hasn't agreed to protect FlashBoards data from cleanup. Nothing is lost yet. Allow site data for `flashboards.yaroflasher.com` (Chrome and Edge) or accept the permission prompt (Firefox), and back up important boards. ## I can't find the import button for my board backup Click **Files** (stacked squares) in the bottom toolbar, then **More actions** (three dots), then **Import Board**. You can also drop the `.refboard` file onto the board. **Import Media** is only for loose files. See [Import and export](https://flashboards.yaroflasher.com/docs/boards/import-export.md). ## My exported board is incomplete or warns about missing media Some files couldn't be read. Reopen the board, re-import or replace the missing files, then export again. ## A MOV file won't import or a model rejects it Your browser may not play that MOV, or the model may not accept it. Convert it to MP4 or WebM and import it again. See [Supported formats](https://flashboards.yaroflasher.com/docs/reference/supported-formats.md). ## I click Generate and nothing appears, or an error card shows **Generate** is disabled until you pick a model. If you just clicked it, a second click within about a second is ignored with an **Already started** notice, so you don't pay twice. After that, read the error card at the bottom of the board. Common causes: a missing image, video or audio input, a missing prompt, "Generation inputs are out of sync…" (clear and reattach the inputs), a plan or balance limit, or a payment issue. On a shared board, make a local copy first. See [Inputs and references](https://flashboards.yaroflasher.com/docs/generation/inputs.md). ## Generate opens a Review generation price or Review batch price window A single run normally starts straight away, even with an estimated **\~** price. For model runs, **Review generation price** opens when the whole-job price is higher than the button showed. Model and supported workflow **Shift** batches open **Review batch price** before starting. Workflow prices are estimates, not spending caps. Check the price and confirm, or close the window to cancel. If the inputs, settings, Safe Mode or price change during review, close it and review again. See [Billing](https://flashboards.yaroflasher.com/docs/generation/billing.md#confirmation-and-auto-approve). ## A model says This model is currently unavailable The model has been switched off and can't start new runs. Pick another model in **Models**. Archived models still run; switched-off models are hidden from the catalog. ## My generation failed Open **Settings → Generation History**, turn off **Success** and **Active** so only failed runs show, and click **Error details**. Confirmed failed image, video and audio generations are not charged, but **Describe** and **Transcript** can be charged for completed processing even when no usable text is returned. A timeout or unresolved billing can leave funds on hold; check the run before retrying. If the failed chip is still above the prompt box and its board still exists, click **Reuse prompt, model, and inputs** to restore the setup, then adjust and try again or switch model. Chips clear when you reload. See [History and errors](https://flashboards.yaroflasher.com/docs/generation/history-and-errors.md). ## My balance dropped but the generation failed Check the run and its charged amount in **Generation History**, including **Failed** runs. **Describe** and **Transcript** can be charged for completed processing even if no usable text is returned; unresolved processing or billing can also leave funds on hold. If the board shows **Not saved yet**, the run finished and was charged, and the result is kept: click **Retry**, or get the file from Generation History. A timed-out run may also have finished later. If it still looks wrong, email [support@yaroflasher.com](mailto:support@yaroflasher.com). ## A generation looks stuck Video runs can take several minutes. Check **Generation History** before starting the same run again: the original may still finish and be charged. If its board or placeholder is gone, look under **Background generations** above the prompt box and click **Check background generations**. Automatic checks require a visible tab and a signed-in session, may slow after errors, and eventually pause. Cancel only appears when a run can be cancelled. ## I have FlashBoards open in more than one tab That's fine: edits sync between tabs within about a second, and each tab keeps its own open board. The prompt box and the active model are currently shared by all tabs, so check both before you click **Generate**. If you delete a board that another tab has open, that tab switches boards and shows **This board was deleted in another tab**. **Clean Up** in **Settings → Health** stays disabled until you close the other tabs. See [Manage boards](https://flashboards.yaroflasher.com/docs/boards/managing-boards.md#boards-in-more-than-one-tab). ## I can't find a Settings tab Some tabs depend on your account or beta access. **Chatbot Usage** needs Assistant chat access. See [Settings](https://flashboards.yaroflasher.com/docs/account/settings.md). ## A share link says unavailable The board may be unpublished, still processing, or private to someone else. If it shows **Preparing remote board**, wait. Otherwise sign in with the account that has access, or ask the owner for a new link. See [Shared boards](https://flashboards.yaroflasher.com/docs/sharing/shared-boards.md). ## I can't edit a shared board Shared boards are read-only. Click **Create local copy** (the copy icon) in the **Remote read-only board** notice to make an editable local copy. ## New board and Duplicate are disabled You reached your plan's board limit. Delete a board you don't need, or upgrade. See [Manage boards](https://flashboards.yaroflasher.com/docs/boards/managing-boards.md). ## FFmpeg won't load or a media tool does nothing Refresh the page and try again. If it still fails, open **Settings → FFmpeg & Media**, click **Copy** in the **FFmpeg Diagnostics** panel, and send the result to support. See [Media tools](https://flashboards.yaroflasher.com/docs/media/media-tools.md). ## Describe or Transcript is missing or fails Describe needs a readable image or video within the size limit. Transcript needs audio or video with sound, up to 3 minutes. See [Describe and transcribe](https://flashboards.yaroflasher.com/docs/media/describe-and-transcribe.md). ## I see Too many requests You're doing the same action too fast. Wait the time shown and try again. If it keeps happening after you refresh and sign in again, contact support with the action and roughly when it happened. ## Images turn into blank tiles when I zoom out That's **Media Placeholders** keeping big boards fast. Zoom in and the media loads again. To always show media, turn it off in **Settings → General**. ## The prompt box and Models button are gone **Show AI Panel** is turned off. Click **User settings** in the bottom toolbar, open **General** and turn **Show AI Panel** on. See [Settings](https://flashboards.yaroflasher.com/docs/account/settings.md#show-ai-panel). ## I see We could not load part of the app A blocker, a strict network filter or old cached files stopped part of FlashBoards from loading. Disable ad and privacy blockers for this site, turn off your VPN or try another network, then hard refresh the page. You can also click **Reload Page** or **Try Again**. ## The Assistant says Assistant failed to load Click **Try Again**. If it still fails, reload the page. See [Assistant](https://flashboards.yaroflasher.com/docs/generation/assistant.md). ## Related - [Storage](https://flashboards.yaroflasher.com/docs/boards/storage.md) - [History and errors](https://flashboards.yaroflasher.com/docs/generation/history-and-errors.md) - [Keyboard shortcuts](https://flashboards.yaroflasher.com/docs/reference/keyboard-shortcuts.md)